Diploma
Dental Office Assistant
Program Description
This diploma is designed to prepare students for administrative and front-office roles in dental practices. Students learn about dental office procedures, appointment scheduling, patient communication, dental terminology, billing support, records management, privacy, and professional customer service.
The program focuses on the business and administrative side of dental office operations. Graduates may pursue roles supporting dentists, hygienists, dental assistants, and patients in private dental clinics, specialist offices, and related oral health environments.
Program Summary
Course Title
Dental Office Assistant
Course Duration
12 Months
Delivery Method
Online
Tuition Fee
CAD $3750
Intake Dates
Monthly
Career Opportunities
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Dental Office Assistant
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Dental Receptionist
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Dental Administrative Assistant
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Patient Coordinator
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Appointment Scheduling Clerk
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Dental Records Clerk
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Treatment Coordinator Assistant
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Front Desk Dental Administrator
Entry Requirements
Academic Requirements
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Learners are expected to hold a recognised secondary school qualification or equivalent.
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Mature applicants without formal qualifications may be considered on the basis of relevant work experience and their ability to meet the demands of the programme.
English Language Requirements
Learners must demonstrate English language proficiency sufficient to successfully engage with programme materials, participate in learning activities, and complete assessments. This may be evidenced through prior education completed in English or through a recognised English language qualification.
For learners whose first language is not English, an IELTS 5.5 (overall) or above is normally accepted for entry to the diploma. Equivalent English language proficiency may include:
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PTE Academic: 42
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Duolingo English Test: 95
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TOEFL iBT: 46
Course Units
Develops the written, verbal, and interpersonal skills needed to produce clear business documents, deliver effective presentations, and communicate professionally in the Canadian workplace.
Teaches the specialized vocabulary used in dentistry so students can accurately read, interpret, and use dental terms and abbreviations.
Provides a foundational understanding of teeth, oral structures, and common dental conditions to support work in a dental practice.
Covers the day-to-day operation of a professional office, including workflow, correspondence, supplies, meetings, and administrative best practices.
Covers the administrative routines of a dental practice, including patient flow, appointment management, referrals, and clinical documentation.
Examines the laws and best practices for protecting personal health information, including PHIPA and PIPEDA and the handling of patient records.
Introduces the principles of infection prevention—hand hygiene, sterilization, and standard precautions—used to keep clinical environments safe.
Teaches how to read and maintain dental charts and clinical records accurately and confidentially.
Introduces the common materials and instruments used in dentistry and their purposes within clinical procedures.
Explains how to process dental claims and manage billing through insurance plans and provincial programs in a Canadian dental office.
Develops the skills to deliver compassionate, professional service, build rapport with patients, and handle difficult situations with empathy.
Prepares students for the job market with résumé and cover-letter writing, interview practice, professional networking, and job-search strategies tailored to their field.
