Diploma
Medical Office Assistant
Program Description
This diploma prepares students for administrative roles in health care settings by developing skills in medical office procedures, patient communication, appointment scheduling, medical terminology, electronic records, billing support, privacy, and professional workplace conduct. The program focuses on the administrative side of health care rather than clinical practice.
Students learn how to support the smooth operation of clinics, medical offices, allied health practices, and community health organizations. Graduates may pursue front-office and administrative roles in settings where accuracy, compassion, confidentiality, and professionalism are essential.
Program Summary
Course Title
Medical Office Assistant
Course Duration
12 Months
Delivery Method
Online
Tuition Fee
CAD $3750
Intake Dates
Monthly
Career Opportunities
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Medical Office Assistant
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Clinic Receptionist
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Patient Services Representative
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Medical Administrative Assistant
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Health Records Clerk
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Appointment Scheduling Clerk
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Medical Office Receptionist
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Allied Health Office Assistant
Entry Requirements
Academic Requirements
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Learners are expected to hold a recognised secondary school qualification or equivalent.
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Mature applicants without formal qualifications may be considered on the basis of relevant work experience and their ability to meet the demands of the programme.
English Language Requirements
Learners must demonstrate English language proficiency sufficient to successfully engage with programme materials, participate in learning activities, and complete assessments. This may be evidenced through prior education completed in English or through a recognised English language qualification.
For learners whose first language is not English, an IELTS 5.5 (overall) or above is normally accepted for entry to the diploma. Equivalent English language proficiency may include:
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PTE Academic: 42
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Duolingo English Test: 95
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TOEFL iBT: 46
Ask Us Anything
Course Units
Develops the written, verbal, and interpersonal skills needed to produce clear business documents, deliver effective presentations, and communicate professionally in the Canadian workplace.
Teaches the word roots, prefixes, and suffixes used in medicine so students can accurately read, interpret, and use clinical terms.
Covers the day-to-day operation of a professional office, including workflow, correspondence, supplies, meetings, and administrative best practices.
Covers the administrative routines of a medical practice, including patient flow, appointment management, referrals, and clinical documentation.
Examines the laws and best practices for protecting personal health information, including PHIPA and PIPEDA and the handling of patient records.
Introduces the principles of infection prevention—hand hygiene, sterilization, and standard precautions—used to keep clinical environments safe.
Introduces common drug classifications, uses, and terminology to support accurate communication and documentation in a medical office.
Develops the skills to accurately produce and manage clinical documents, notes, and correspondence within a medical practice.
Explains how to process claims and manage billing through provincial health plans and private insurance in a Canadian clinical setting.
Develops the skills to deliver compassionate, professional service, build rapport with patients, and handle difficult situations with empathy.
Prepares students for the job market with résumé and cover-letter writing, interview practice, professional networking, and job-search strategies tailored to their field.