Diploma
Veterinary Office Assistant
Program Description
This diploma prepares students for administrative and client-service roles in veterinary clinics and animal care environments. Students learn about veterinary office procedures, client communication, appointment scheduling, animal care terminology, records management, billing support, and professional workplace expectations.
The program is suitable for learners who enjoy working with people and have an interest in animal care settings. Graduates may pursue administrative and support roles in veterinary clinics, animal hospitals, pet care businesses, shelters, and related organizations.
Program Summary
Course Title
Veterinary Office Assistant
Course Duration
12 Months
Delivery Method
Online
Tuition Fee
CAD $3750
Intake Dates
Monthly
Career Opportunities
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Veterinary Office Assistant
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Veterinary Receptionist
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Animal Hospital Admin Assistant
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Client Care Representative
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Veterinary Records Clerk
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Pet Services Coordinator
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Animal Shelter Admin Assistant
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Veterinary Appointment Coordinator
Entry Requirements
Academic Requirements
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Learners are expected to hold a recognised secondary school qualification or equivalent.
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Mature applicants without formal qualifications may be considered on the basis of relevant work experience and their ability to meet the demands of the programme.
English Language Requirements
Learners must demonstrate English language proficiency sufficient to successfully engage with programme materials, participate in learning activities, and complete assessments. This may be evidenced through prior education completed in English or through a recognised English language qualification.
For learners whose first language is not English, an IELTS 5.5 (overall) or above is normally accepted for entry to the diploma. Equivalent English language proficiency may include:
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PTE Academic: 42
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Duolingo English Test: 95
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TOEFL iBT: 46
Course Units
Develops the written, verbal, and interpersonal skills needed to produce clear business documents, deliver effective presentations, and communicate professionally in the Canadian workplace.
Teaches the specialized vocabulary used in veterinary medicine so students can accurately read, interpret, and use clinical terms.
Provides a foundational understanding of animal body systems, common breeds, and basic care for the species seen in veterinary practice.
Covers the day-to-day operation of a professional office, including workflow, correspondence, supplies, meetings, and administrative best practices.
Covers the administrative routines of a veterinary clinic, including scheduling, patient flow, and clinical recordkeeping.
Introduces the principles of cleanliness, sterilization, and standard precautions used to keep a veterinary environment safe.
Examines the best practices for protecting client and patient information and maintaining accurate, confidential records.
Introduces animal welfare principles, safe handling, and behaviour to support compassionate care in the clinic.
Explains how to manage client billing and payments and track clinic supplies and pharmacy stock.
Develops the skills to deliver caring, professional client service, including supporting clients through difficult and emotional situations.
Prepares students for the job market with résumé and cover-letter writing, interview practice, professional networking, and job-search strategies tailored to their field.
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