Diploma
Hospitality Management
Program Summary
Course Title
Diploma - Hospitality Management
Course Duration
12 Months
Delivery Method
Online
Tuition Fee
CAD $3750
Intake Dates
Monthly
Career Opportunities
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Hospitality Supervisor
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Front Desk Supervisor
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Guest Services Coordinator
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Hotel Administrative Assistant
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Food and Beverage Supervisor
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Tourism Services Assistant
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Reservations Coordinator
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Restaurant Supervisor
Entry Requirements
Academic Requirements
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Learners are expected to hold a recognised secondary school qualification or equivalent.
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Mature applicants without formal qualifications may be considered on the basis of relevant work experience and their ability to meet the demands of the programme.
English Language Requirements
Learners must demonstrate English language proficiency sufficient to successfully engage with programme materials, participate in learning activities, and complete assessments. This may be evidenced through prior education completed in English or through a recognised English language qualification.
For learners whose first language is not English, an IELTS 5.5 (overall) or above is normally accepted for entry to the diploma. Equivalent English language proficiency may include:
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PTE Academic: 42
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Duolingo English Test: 95
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TOEFL iBT: 46
Course Units
Develops the written, verbal, and interpersonal skills needed to produce clear business documents, deliver effective presentations, and communicate professionally in the Canadian workplace.
Provides an overview of the hospitality and tourism industry in Canada, its sectors, career paths, and service expectations.
Develops the skills to deliver outstanding guest service, build rapport, manage expectations, and handle difficult situations with professionalism and empathy.
Covers safe food handling, storage, and sanitation practices in line with Canadian food-safety standards and certification requirements.
Covers the fundamentals of running food and beverage services, including menus, service styles, and dining-room and kitchen coordination.
Explores the operation of the front desk and rooms division, including reservations, check-in/out, and guest-account management.
Introduces how hospitality businesses attract and retain guests through branding, promotion, online presence, and sales techniques.
Introduces the process of planning and coordinating events, from concept and budgeting to logistics and on-site execution.
Teaches how hospitality operations manage pricing, costs, and revenue to remain profitable while delivering value to guests.
Introduces the key HR functions of recruiting, scheduling, training, and supervising staff within the hospitality industry.
Develops the supervisory skills needed to schedule, motivate, and lead service teams in a fast-paced hospitality environment.
Prepares students for the job market with résumé and cover-letter writing, interview practice, professional networking, and job-search strategies tailored to their field.
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Program Description
This diploma prepares students for roles in the hospitality, tourism, accommodation, and service sectors. Students learn about guest services, front office operations, food and beverage management, customer experience, hospitality marketing, supervision, workplace communication, and service quality.
The program is suitable for learners who enjoy working with people and want to build practical management skills in service-focused environments. Graduates may pursue entry-level or supervisory roles in hotels, restaurants, resorts, tourism businesses, and customer experience settings.